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COVID-19 Updates

Updated 5.6.2021

As we continue to monitor the evolving coronavirus pandemic throughout the United States and the communities we serve, Civista Bank remains focused on the safety of our employees and customers while continuing to provide for our customers’ financial needs.

March 17th, 2021 update

The IRS began distributing the first batch of 2021 Economic Impact Payments around March 12, 2021 and will continue sending payments in the following weeks by direct deposit and through the mail as a check or debit card.  To find out when and how the IRS sent your 2021 Economic Impact Payment, use the Get My Payment tool on the IRS website.  Civista Bank does not have the ability to see the status of individual’s payments.

Civista Bank customers can review account activity, including recent deposits any time, using the Civista mobile app, online banking, or using our Automated Telephone Banking,  877.224.8493. 

Learn more about setting up direct deposit alerts to receive a text or email when a deposit posts to your account.

Branch Service Information

Effective February 1st, 2021

Civista branches are open during normal business hours.  Visit our locations page to view your local branch's hours and services.

The following protocols are in place to protect the health and safety of our employees and customers. Thank you for following these protocols when visiting our branches. Together, we are doing our part to help prevent the spread of COVID-19.

COVID-19 protocols in Civista branch lobbies

small blue male icon waving Lobby Open for Walk-in Service

Lobby services are available during normal business hours. Visit our locations page to view your local branch's hours and services.

small blue car icon  Drive-Thru Service Available Regular Hours

Please visit our locations guide for your local branch hours.

curbside banking sign icon  Curbside Service

Curbside Service is available at select locations by appointment only. 

Look to this page for updates and resources or follow us on Facebook @CivistaBank.

We are here for you.

In times of financial challenge
At Civista, we are dedicated to the relationships we have with our customers and work hard in good times and challenging times to support our customers and the communities we call home.

If you are experiencing financial hardship as a result of the coronavirus, we encourage you to contact us.  For existing personal and mortgage loans call 800.604.9367. For new loans or deposit account questions, please call your branch personal banker.  Businesses should contact your business relationship manager directly.  

You may be eligible for special assistance including payment deferrals, late fee relief, or waived penalties for early Certificate of Deposit (CD) withdrawals. 

Assistance Programs

The following programs are available to customers who are facing a financial hardship as a result of COVID-19:

  • Consumer and Mortgage Payment Deferral Program:  We offer a payment deferral for up to 90 days.  Please contact us at 800.604.9367.
  • Commercial Loan Payment Deferral Program:  We offer a payment deferral for up to 90 days. Contact your business relationship manager directly.
  • SBA - Small Business Economic Injury Disaster:  The SBA has announced Indiana, Kentucky and Ohio have been declared a disaster state, therefore making businesses and non-profits eligible to apply to the SBA for Economic Injury Disaster Loan assistance.  Payment deferral and payment assistance programs are available based on SBA rules if you have an existing SBA loan.  To apply or learn more, visit their website.
  • SBA - Paycheck Protection Program: Funding Exhausted May 5, 2021(Opens in a new Window).

Healthy Banking Options

We encourage utilizing our digital and self-service banking tools.
Online & Mobile Banking          Mobile wallet and debit card icon         Civista ATM Icon


Be Aware of Potential Fraud

Be cautious of text, email, and phone calls regarding the coronavirus. Fraudsters often exploit circumstances like this for personal benefit. For more updates on coronavirus scams, visit the Federal Trade Commission's website.
Here are some tips from the Federal Trade Commission to help you avoid these scams:

  • Do not click on links from sources you do not know. They could lead to viruses on your computer or device.
  • Watch for emails claiming to be from the Center for Disease Control (CDC) or experts saying they have information about the virus. For the most up-to-date COVID-19 information, visit the Centers for Disease Control and Prevention and the World Health Organization.
  • Ignore online offers for vaccinations.
  • Do your research before donating to a charity or crowdfunding site to ensure there is no scamming involved. If someone wants donations by cash, by gift card, or by wiring money, don't do it.

Reliable Sources for COVID-19 Health Information

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