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COVID-19 Updates

Updated 1.26.2021

As we continue to monitor the evolving coronavirus pandemic throughout the United States and the communities we serve, Civista Bank remains focused on the safety of our employees and customers while continuing to provide for our customers’ financial needs.

Branch Service Information

Effective February 1st, 2021

Civista branches are open during normal business hours.  Visit our locations page to view your local branch's hours and services.

The following protocols are in place to protect the health and safety of our employees and customers. Thank you for following these protocols when visiting our branches. Together, we are doing our part to help prevent the spread of COVID-19.

COVID-19 protocols in Civista branch lobbies

small blue male icon waving Lobby Open for Walk-in Service

Lobby services are available during normal business hours. Visit our locations page to view your local branch's hours and services.

small blue car icon  Drive-Thru Service Available Regular Hours

Please visit our locations guide for your local branch hours.

curbside banking sign icon  Curbside Service

Curbside Service is available at select locations by appointment only. 

Look to this page for updates and resources or follow us on Facebook @CivistaBank.

We are here for you.

In times of financial challenge
At Civista, we are dedicated to the relationships we have with our customers and work hard in good times and challenging times to support our customers and the communities we call home.

If you are experiencing financial hardship as a result of the coronavirus, we encourage you to contact us.  For existing personal and mortgage loans call 800.604.9367. For new loans or deposit account questions, please call your branch personal banker.  Businesses should contact your business relationship manager directly.  

You may be eligible for special assistance including payment deferrals, late fee relief, or waived penalties for early Certificate of Deposit (CD) withdrawals. 

Assistance Programs

The following programs are available to customers who are facing a financial hardship as a result of COVID-19:

  • Consumer and Mortgage Payment Deferral Program:  We offer a payment deferral for up to 90 days.  Please contact us at 800.604.9367.
  • Commercial Loan Payment Deferral Program:  We offer a payment deferral for up to 90 days. Contact your business relationship manager directly.
  • SBA - Small Business Economic Injury Disaster:  The SBA has announced Indiana, Kentucky and Ohio have been declared a disaster state, therefore making businesses and non-profits eligible to apply to the SBA for Economic Injury Disaster Loan assistance.  Payment deferral and payment assistance programs are available based on SBA rules if you have an existing SBA loan.  To apply or learn more, visit their website.
  • SBA - Paycheck Protection Program: As a SBA preferred lender, Civista Bank is here to help interested businesses take advantage of the Paycheck Protection Program(Opens in a new Window).

Grants Available for Eligible Ohio Small Businesses and Residents

The DeWine-Husted Administration has introduced new grants, one for eligible Ohio businesses and one for eligible Ohio residents.  
The Bar and Restaurant Assistance Fund has been designated by Governor DeWine to assist Ohio's on-premise liquor permit holders.  This applies to bars, restaurants, breweries, distilleries, wineries, casinos, and private clubs.

Ohio has received $38.7 million of funding from the federal CARES Act to provide $2,500 assistance payment per unique business location to help through the financial difficulties experienced during the COVID-19 pandemic.

To learn more, download the Bar and Restaurant Assistance Fund sheet.  Applications will be accepted beginning November 2, 2020, apply at
The Home Relief Grant was enacted by Governor DeWine to help eligible Ohioans who are behind on rent, mortgage, and water and/or sewer utility bills catch up on past payments up to April 1, 2020 and provide additional assistance through December 30, 2020.

Ohio has allocated $50 million from the Coronavirus Relief Fund from the CARES Act to 47 Community Action Agencies to help Ohioans that have experienced economic hardship as a result of the COVID-19 pandemic.

See if you are eligible to receive this grant by visiting  Learn more by downloading the Home Relief Grant Fact Sheet and apply beginning November 2, 2020 at

Healthy Banking Options

We encourage utilizing our digital and self-service banking tools.
Online & Mobile Banking          Mobile wallet and debit card icon         Civista ATM Icon


Be Aware of Potential Fraud

Be cautious of text, email, and phone calls regarding the coronavirus. Fraudsters often exploit circumstances like this for personal benefit. For more updates on coronavirus scams, visit the Federal Trade Commission's website.
Here are some tips from the Federal Trade Commission to help you avoid these scams:

  • Do not click on links from sources you do not know. They could lead to viruses on your computer or device.
  • Watch for emails claiming to be from the Center for Disease Control (CDC) or experts saying they have information about the virus. For the most up-to-date COVID-19 information, visit the Centers for Disease Control and Prevention and the World Health Organization.
  • Ignore online offers for vaccinations.
  • Do your research before donating to a charity or crowdfunding site to ensure there is no scamming involved. If someone wants donations by cash, by gift card, or by wiring money, don't do it.

Reliable Sources for COVID-19 Health Information

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