FAQs for HCB Customers

We have taken great care to match your current accounts to accounts
at Civista Bank that offer similar features and benefits.

To give you time to make sure your account is right for you, we’ll waive the monthly service charge and transaction activity fees, if applicable to your account, through Tuesday, January 31, 2023.

This waiver applies to all converted personal and business checking and savings accounts and includes the paper statement delivery fee if one normally applies.

FAQs

Has my account number or checks changed?

Your account number has remained the same unless you’re one of the few customers notified otherwise.
You can continue to use your existing supply of checks unless notified otherwise in a separate mailing.
The next time you order checks through the bank, they will be automatically updated with the Civista Bank name and routing number. If ordering from an outside vendor, be sure to use the Civista Bank routing number.
Your new routing number as of Monday, October 24, 2022 is: 041201635

What happens to my direct deposit, automatic payments and transfers?

If you have direct deposits of Social Security, payroll or other regular
payments, they will continue without interruption.
In addition, if you have automatic transfers between your deposit
accounts or automatic deductions of loan payments or other payments,
these services will also continue.
If you’re notified of a change in an account number, you should use the
new number when setting up new electronic deposits and withdrawals after
Monday, October 24.

Will my deposits at Civista Bank be FDIC insured?

At Civista Bank, your deposits are protected up to the insurance limit by the Federal Deposit Insurance Corporation (FDIC).

FDIC insured accounts include checking and savings accounts, money market deposit accounts, Certificates of Deposit (CDs) and deposits to Individual Retirement Accounts (IRAs). Funds deposited into these accounts are insured up to $250,000 per depositor, subject to certain limits.

Our team would be happy to discuss the coverage on your deposits or any financial needs. You can learn more about the FDIC at www.fdic.gov/deposit/

When will I receive my bank statement?

For future reference, your previous 18 months of HCB eStatements will be added to your Civista eStatement portal by Wednesday, November 30. In addition, your final HCB statement dated October 21, 2022, was mailed.
If you currently receive eStatements, you will continue to receive your
statement by electronic delivery.
If you currently do not receive eStatements, we encourage you to
enroll for eStatements at Civista before Tuesday, January 31, 2023, to avoid the paper statement fee, if applicable to your account.
Log in to Civista Digital Banking and select eStatements & Notices.
- Then follow the on-screen prompts to complete your enrollment for all
  accounts for which you are the primary owner.

How do I contact Civista Bank?

How to contact us

Whether it’s online, on the phone or in person at your local branch office,
we always look forward to speaking with you.

Contact Customer Care

Call us at 800.604.9368 anytime We’re here for you 24/7/365.

Civista Telephone Banking

Call 877.224.8493 toll-free 24/7 automated account information

Visit us online

civista.bank

Speak with a Digital Banking Specialist

Toll-free at 844.842.0268, 8 a.m.–5 p.m. Monday–Friday

Chat with Penny

Available at civista.bank 24/7/365

Like us on Social media

Should I make my loan payments payable to Civista Bank?

Yes, loan payments should be made payable to Civista Bank.

Mailed payments should be addressed to:

Civista Bank

Loan Servicing Department

P.O. Box 5016

Sandusky, OH 44871-5016

Where are Civista ATMs located?

Visit our locations page to find an ATM near you.

What should I know about account security in times of transition?

Keeping our customers' accounts safe and secure is our priority.

Cybercriminals know to watch for vulnerable times to carry out their scams more easily. This is especially the case in times when transitions are under way - such as with corporate merges. Please stay vigilant to protect your personal information and accounts.

Civista will never call, text, or email you asking for your sensitive personal information, secure access codes, or login credentials. When in doubt, hang up or ignore the text or email. Instead, call your local branch or contact us using the bank's number on your account statement or on our official website. Fraudsters can spoof phone numbers so be cautious of incoming calls and texts. It's ok to hang up and call back

Learn more about common scams and how to avoid cybersecurity attacks here.

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