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Questions about Income
Tax Refunds

For questions or issues related to a tax refund, please contact Santa Barbara Tax Products Group at 877.908.7228.

CUSTOMER CARE

Monday through Friday 7am - 6pm EST

Saturday 7:30am - 1:00pm EST

800.604.9368

LOST OR STOLEN DEBIT/ATM CARD OR CHECKS

800.604.9368

MOBILE AND ONLINE BANKING CUSTOMER SERVICE

844.842.0268

LOST OR STOLEN CREDIT CARDS

800.558.3424

CIVISTA TELEPHONE BANKING

24/7 automated account information 877.224.8493
Learn more about telephone banking options.

REPORT FRAUD

If you suspect suspicious account activity or receive an email, voice mail or text message that appears to be from us, but you suspect to be fraudulent, please do not click on any links or attachments or enter any requested information. These could be attempts to obtain personal information. Please notify us at 800.604.9368. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data.