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Fraud & Security

Keeping you safe.

Your privacy and security is important to us.

Protecting our customers' financial and personal information is a priority for Civista Bank. Learn more about how we help protect your personal and  financial information, and ways you can help protect yourself.

What we do 


From 24/7 monitoring programs to suspicious  activity alerts, we are here to help you fight account fraud and identity theft.


Learn what we do

What you can do 


Keeping your contact information up-to-date with us is important.  And monitoring your accounts with our convenient mobile and online services will help you identify suspicious transactions.

Learn what you can do 

What if you fall victim of identity theft?

If you believe your identity has been stolen, call us immediately at 1-800-604-9368 to report the issue, and we can note your accounts.

To begin the identity theft reporting process, use the universal ID Theft Affidavit at www.ftc.gov/idtheft to have a fraud alert placed on your credit file. You may also call the Federal Trade Commission’s toll-free ID Theft Hotline at 1-877-IDTHEFT (1-877-438-4338) for more information.

We will be glad to help you open a new checking account as a result of suspected fraud. We will assist you in the transfer and provide a free box of basic checks for your new account.



Tips for protecting your identity

Identity theft occurs when someone uses your personal information such as your Social Security Number, your credit card number, or your bank account number without your permission to commit fraud or other crimes. Here are a few tips to consider to help protect your identity:

To request a free annual credit report, go to www.annualcreditreport.com, call 877-322-8228, or mail a request form to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. It’s the only authorized source under federal law.

  • Memorize your password and change it frequently.
  • Be aware of unsolicited emails. Never click on a link from an unknown source. 
  • Always use a password protected wireless internet connection.
  • Keep in mind free public wifi connections are not always secure.
  • Websites using “https” in the address bar indicate a secure site.
  • Never share your PIN with others.
  • Choose a PIN that is easy to remember, but not easy for others to figure out.
  • When using an ATM, be aware of your surroundings.
  • If you are familiar with an ATM, watch for suspicious devices added to the machine.
  • If you have a smartphone, add your Civista debit card to your digital wallet.
  • Suspend your debit card when not in use with the Civista mobile app.