Your privacy and security is important to us.
Alerts - Current Scams and FRAUD NEWS:
- Email, Text and Phone Scams - Cybercriminals are targeting financial institution customers. Learn more about how to protect yourself.
- Business Check Fraud & Other Payments Scams - Payments fraud is a growing trend affecting area businesses. Learn more about how you can protect your business.
- Impersonation Scams - Hackers can spoof numbers for government agencies, like the IRS, debt collectors, your local bank or even people you know, asking for sensitive information.
- Reactivation Scams - Scammers may send text messages asking you to reactivate your account by clicking on a link or calling a number.
- Delivery Notification Scams - You may receive a text message or email saying that you have a package waiting for you and to click on the link to track it.
- Prize Scams - Scammers claim that the you've won a large prize or lottery and are required to pay an 'administrative fee' in order to claim it.
- Family Emergency Scams - You may receive a call from someone pretending to be a loved one in distress and asking for money to help them out with an emergency.
How to Spot Scams
- Understand that scammers often pretend to be from trusted organizations. They may utilize technology to impersonate names and phone numbers. So what you see on your device may not be real.
- Criminals may include high pressure, urgent requests — citing a problem or prize that needs your immediate attention.
- Many phishing emails or texts will contain grammatical errors in the message or sender's email address.
- Scammers may also tell you a specific payment method that you must use to remedy the situation. Often suggesting cryptocurrency or gift cards.
- They may also send you a check to deposit, asking you to send back a portion of the money. When its discovered the check is fake you'll be out the funds.
ATM/Debit Card Fraud
- Notify us at 800.604.9368; or
- Log into your Civista Digital Banking, select 'Manage Cards' > 'Debit Card Control'. Click the card and select 'Report lost, stolen or fraud'.
Credit Card Fraud
- Notify us at 800.558.3424
- If you believe your identity has been stolen, call us immediately at 800.604.9368 to report the issue, and we can note your accounts.
- To begin the identity theft reporting process, use the universal ID Theft Affidavit at www.ftc.gov/idtheft to have a fraud alert placed on your credit file.
- You may also call the Federal Trade Commission’s toll-free ID Theft Hotline at 1-877-IDTHEFT (1-877-438-4338) for more information.
We will be glad to help you open a new checking account as a result of suspected fraud. We will assist you in the transfer and provide a free box of basic checks for your new account.
Tips for Avoiding Scams & Protecting your Identity
- Never click on links or attachments from unknown senders.
- Don't respond to suspicious messages or call phone numbers provided in suspicious messages — Instead go to the source by reaching out to the sender via their official phone number or webpage.
- Contact Civista directly or stop in your local branch to speak with someone in person.
- Never provide your personal or financial information.
- Civista will never call, text, or email you asking for your personal information, secure access codes, or login credentials.
- Block unwanted calls or text messages.
- Don't be pressured to act immediately.
To request a free annual credit report, go to www.annualcreditreport.com, call 877-322-8228, or mail a request form to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.
It’s the only authorized source under federal law.
- Memorize your password and change it frequently.
- Be aware of unsolicited emails and text messages. Never click on a link from an unknown source.
- Always use a password protected wireless internet connection.
- Keep in mind free public wifi connections are not always secure.
- Websites using “https” in the address bar indicate a secure site.
- Never share your PIN with others.
- Choose a PIN that is easy to remember, but not easy for others to figure out.
- When using an ATM, be aware of your surroundings.
- If you are familiar with an ATM, watch for suspicious devices added to the machine.
- If you have a smartphone, add your Civista debit card to your digital wallet.
- Temporarily disable your debit card when not in use with Civista Digital Bankings Debit Card Control features.
- Enroll in FraudEYE alerts to receive suspicious debit card activity alerts via text.
- Civista Digital Banking
- Civista Mobile App1
- Civista Automated Telephone Banking