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Bill Pay Plus FAQs

Bill Pay Plus is a service that allows you to pay companies or people through your Digital Banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

It’s easy to enroll in Bill Pay Plus. Just log in to your Digital Banking account and select Pay then Pay Bills & People. Accept the terms and conditions and you will be enrolled.

The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:

  1. Log in to your Digital Banking account and click on Pay and select Pay Bills & People.
  2. Click the "Add a Payee" button on your home page dashboard.
  3. Enter the requested information. Typically this information can be found on your latest bill statement.
  • Find your payee on the payments dashboard.
  • Enter the payment amount and date, then submit.

Yes.  You cannot pay any government agency.

You may add, edit, or delete payments up to 3:00 a.m. Eastern Time on the day the payment is scheduled to be sent.

Scheduled payments that fall over a weekend will be processed on Friday evening.  Any new payments that are scheduled over that particular weekend will be processed on Sunday night.  Holiday processing occurs the business day prior to the holiday.  For example, if a payment is scheduled for a Monday and that Monday is a bank holiday, the payment would be processed on the Friday before the Monday holiday.

Yes, as long as you have a Civista bank account.

You can request a copy through Customer Service at 1.844.842.0268.  There may be a fee associated with this service.  You can also view check images from your digital banking account transaction history.

Payment history records are kept for 90 days.

The money will be withdrawn out of your account on or within three (3) business days after the scheduled payment date for electronic payments. Payments made by check will be debited on the day the check returns to the bank for processing.

Bill payment items are treated like any other check that you write.  Should the item be returned, the bill pay service may be disabled or put on ‘hold’ if multiple overdrafts occur.

No.  You will need to set up a new payee with the correct address and delete the old one.

Once you have set up the payee, then you can look at the VIEW PAYEES screen and you will see a field that will tell you if the payment is electronic of check.

Yes.  You can set up recurring payments in the following frequencies:

  • Weekly
  • Bi-Weekly
  • Semi-Monthly
  • Monthly
  • Quarterly
  • Semi-Annually
  • Annual

Civista Bill Pay Plus is a free service.

For electronic payments you should allow at least three (3) business days for the funds to reach the payee.  For payments made by check you should schedule payments at least seven (7) to 10 days prior to the date you want the payee to receive the check to allow for mail delivery.

P2P allows you to send money to anyone in the U.S. with just an email address.  You will find P2P located under the Bill Pay Plus tab from your online banking main menu.  Simply:

  • Click on the Pay tab and select Pay Bills & People to get started.
  • Accept the terms and conditions to access the bill pay dashboard.
  • Click on the Pay a Person tab to add payees.
  • If you are already a P2P user, you will now access your active payee list right from the payments dashboard.

eBill allows you to view, pay and track bills online.  When you set up eBill, you’ll receive bill notices right on your Payments dashboard.  You will be able to see the payment amount and due date at a glance.  eBill may not be available with all billers.

GiftPay allows you to send gift checks to friends and family or make charitable donations with a personalized message.

Yes, there is a charge for using GiftPay.  A Gift Check is $1.99 for charitable donations and $2.99 for all others