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Debit Card Controls & Alerts

More Peace of Mind and Convenience


Control at Your Fingertips, Confidence in Your Pocket

Want the peace of mind of knowing when and how your debit card is used? What about more control to limit the amount you’re spending with your card - even the ability to turn your card on and off? It’s yours.

The Civista Debit Card Controls & Alerts service enables you to add more protection for your card right from your Civista Digital Banking.

Person setting up Debit Card Controls and Alerts on their Civista Bank Mobile App

CARD CONTROLS

Card controls allow you to set spending limits for specific transaction types and retailers. Ensure purchases outside of your preferences are declined.

CARD ALERTS

Be alerted via SMS text alerts and/or email notifications when your debit card is used. Customize your alert preferences such as online transactions, ATM withdrawals, and more.

Get Started

Easily enroll in this free service today.

  • Log into your Civista Digital Banking.
  • Select the 'Manage Cards' dropdown in your main menu.
  • Select 'Debit Card Services & Controls'. Be sure your debit card is enabled.
  • Select your card image (mobile) or 'Card Management' button (desktop).
  • Select either 'Card Controls' or 'Card Alerts' to enroll. 

The 'Card Registration' screen will allow you to review and accept the Terms and Conditions and set up your SMS and/or email delivery preferences. Select 'Enroll' to complete the enrollment process and be redirected back to either the 'Card Controls' or 'Card Alerts' page.

By default, no card controls or restrictions are enabled, and you will be alerted for all debit card transactions.

Screenshot of the Card Registration page.

Customize Your CARD CONTROLS

On the 'Card Controls' page, you can enable spending limits per transaction, spending limits per month, transaction-type, and retailer/merchant-type restrictions. 

Once you have chosen your limits and/or restrictions, confirm your delivery preferences and select 'Submit Controls'.

Customize Your CARD ALERTS

On the 'Card Alerts' page, you can enable amount-based, transaction-type, and retailer/merchant-type alerts.

Once you have chosen your alert amounts and/or types, confirm your delivery preferences and select 'Submit Alerts'.


More Card Management Features

TEMPORARILY DISABLE/Enable CARD

Disable a lost card or turn your card on and off instantly as you use it for added security. This will not stop recurring transactions you may have set up – like monthly phone or streaming services.

ORDER REPLACEMENT

If your card is damaged, you can order a replacement card. Please notify Civista if your address has changed to avoid delays in receiving your card.

REPORT A CARD LOST, STOLEN OR FRAUD

Report a card as lost, stolen or having fraudulent activity wherever you are by logging into your digital banking. Be sure to check the ‘Order replacement’ box to receive a new card with a new card number. Please notify Civista if your address has changed to avoid delays in receiving your card.

TRAVEL NOTIFICATIONS

Avoid card service disruptions by letting us know when and where you will be traveling. Please allow 4 business hours for your travel to be notated.

Request Temporary Point-of-sale (POS) LIMIT Increases

Standard limits are:

  • For personal cards, $500 at the ATM and $3,500 for purchases.
  • For business cards, $500 at the ATM and $5,000 for purchases.

Within your digital banking, you can request a temporary increase for your Point of Sale (POS) daily limit. Temporary increases are good for up to 3 days. For extended temporary limits or larger limit amounts, please send a secure message. If you would like to request a permanent increase, please contact your branch or Civista Banker.

Temporary POS limit increases are dependent upon account balances and activity. Please allow 4 business hours for your request to be reviewed. A digital banking team member will send you a secure message to confirm your request.

REQUEST A NEW CARD

You can request a card for an account that doesn’t already have a debit card issued.


Frequently Asked Questions

Debit Card Controls & Alerts is a free tool to use within your online digital banking.
Debit Card Controls & Alerts are based on the individual card number associated with each card holder. Only the cards issued to you will appear on the Debit Card Controls & Services page to set controls and alerts.
Debit Card Alerts will alert you instantly when your enrolled debit card is used for an enabled alert transaction type or amount. Account alerts will alert you when a transaction is processed for enabled alerts, regardless of how the transaction was made.
Yes, transactions made with your account and routing number or other linked debit cards without limits will continue to be accepted.
If you attempt to use your debit card for a transaction in which you have placed a limit or control, your card will decline, and you will receive a notification via your delivery preferences stating that your card declined due to the card controls you set up.
Screenshot of a spend limit control SMS text notification.
Monthly spending limits start on the first day of each calendar month, regardless of when you first enabled the monthly spending limit.

For example: If you enroll and set up a monthly spending limit of $6,000 on the 25th of the month and have already spent $6,000 with your debit card, any further debit card transactions will start to decline until the limit resets on the first of the next month.

When enrolling in Card Controls & Alerts, all debit cards issued to you will be enrolled. Once enrolled, you can enable controls, limits, and alerts for each individual card.
Any new or replacement debit cards issued to you will need to be enrolled and set up.
TBA
Debit Card Controls & Alerts will allow the payment to go through if the vendor or merchant has not labeled your transaction as a recurring transaction.

Additionally, Card Controls & Alerts does not cancel authorized or pre-authorized debit card transactions and cannot be used as a method for stopping payment for authorized or pre-authorized transactions.

Please note that this list is not exhaustive and does not include every specialized scenario.

Department Stores

Department store merchants are retailers that sell general merchandise from departments that usually have separate checkout counters. Products for sale may include apparel, home furnishings, furniture, electronics, cosmetics, housewares, and major household appliances.

Entertainment

Merchants in the Entertainment category provide recreation and entertainment services, such as amusement parks, video game retailers, movie theaters, and concerts. Please note this includes managers, performers, promoters, organizers, operators, renters, and sellers of such services.

Gas Station

Gas station merchants sell automobile gasoline, petroleum and petroleum products, aviation fuel, and more. Some retailers may also include convenience stores alongside their fuel options. Other retailers may only be convenience stores typically associated with gas stations, such as Circle K stores without pumps.

Household

Merchants in the household category primarily sell or service household appliances and housewares. Products for sale may include stoves, ovens, refrigerators, dishwashers, water heaters, washers, dryers, garbage disposals, vacuum cleaners, and other household furniture.

Personal Care

Personal care merchants can include retailers that sell primarily personal care and hygiene products, as well as facilities that provide nursing and personal care services.

Restaurant

Restaurants include dine-in, take-out, fast food, and drink establishments. This may also include eating establishments located within other places, such as a hospital restaurant.

Travel

Travel merchants provide products and services related to travel and transportation, such as airlines, charter buses, passenger railways, travel agencies, tour operators, and subways.

Age-Restricted

Merchants that classify as age-restricted sell products or services that require a minimum legal age for purchase. 

Grocery

Grocery merchants sell a complete line of food merchandise for individual/home consumption. Typical products for sale include perishable items, meat, produce, dairy products, canned, frozen, prepackaged, dry foods, and non-perishable food items. These retailers may also sell a limited selection of housewares and household items, cleaning products, cosmetics, greeting cards, and personal hygiene products.

Other

This applies to retailers whose merchant type cannot be identified.

















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