FraudEYE Alerts
An extra layer of protection for your Civista debit card.
Security That Stays One Step Ahead
FraudEYE is a free service that helps you keep a close eye on your debit card activity. If a transaction looks unusual, we’ll send you an alert — by text, email, or phone — so you can quickly confirm whether it was really you. Until you respond, we may temporarily block the card to prevent further activity..
Enroll Today
Getting started is easy. Text CIVISTA to 47334 and opt in to debit card alerts.
Prefer to enroll online? Use the tool below to confirm your mobile number and to review the terms and conditions.
Frequently Asked Questions
Read on and learn how to make the best use of FraudEYE.
What does FraudEYE do for me?
- Civista Bank monitors transactions on your debit card for potential fraud. When we identify a suspicious transaction, we may contact you to verify that transaction with you. In certain situations, we may block further use of your card until we receive confirmation from you that the requested transaction was legitimate.
FraudEYE establishes a way that we can communicate with each other faster and thereby unblock your card more quickly.
How will Civista Bank contact me with FraudEYE alerts?
Civista FraudEYE alerts you automatically by email and phone, using the contact information we have on file for you. If you prefer a text message instead of a phone call, text CIVISTA to 47334 from your mobile phone number on file with the bank and opt in for text messages.
What makes a transaction “suspicious” enough to generate a FraudEYE alert?
- We look at many variables — such as purchase amount, frequency, merchant type, and location — based on current fraud trends.
- Traveling out of the country? Contact us at 888.383.5133 before your trip to help avoid debit card service disruptions, as transactions too far away from your standard area of operation may trigger alerts.
What if I respond that a debit card transaction was NOT authorized?
- We will immediately suspend your debit card to prevent additional use. After we confirm the transaction was unauthorized, we’ll permanently deactivate the card and issue you a new one.Your new card automatically will be registered in the FraudEYE program under the phone and email on file. If you are opted-in to FraudEYE text alerts, you will continue to receive alerts for your new card at the mobile number in our records.
If an unauthorized transaction has already posted to your account, you can start a dispute through Civista Digital Banking or contact Civista Customer Care for help.
Your new card automatically will be registered in the FraudEYE program under the phone and email on file. If you are opted-in to FraudEYE text alerts, you will continue to receive alerts for your new card at the mobile number in our records.
Mobile Banking From Civista
Stay connected to your accounts wherever work or life takes you. Access all of the powerful tools and perks you rely on from anywhere by downloading the Civista Mobile App.