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Mobile Banking FAQs

Mobile App minimum requirements:

iOS 10.1 or higher

Android 5.0 or higher

Mobile Browser minimum requirements:

iOS 10.1 or higher

Android 5.0 or higher

Windows 10 or higher

Most operating systems with HTML5 compatible browsers

Text Banking Minimum Requirements

Multimedia Messaging Service (MMS) capable device.

In addition, all devices must support TLS 1.2 or higher.

SSL stands for Secure Socket Layers. SSL works to ensure secure web browsing, emailing and transacting on your mobile device.

A confirmation number will display on your screen once the transaction has been successfully submitted. In addition, a confirmation text message will be sent to your phone with each transfer or bill payment.

Your Mobile Banking information cannot be stolen because account data is not stored on your phone.

If your new phone has the same number and provider, no changes are necessary. If you switch providers and/or phone numbers, then you will need to update this information in your Civista online banking account via the internet since confirmation text messages will be sent to the mobile device registered here.

For Mobile Text Banking, no. For Mobile Banking, yes. You may access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. As a reminder, confirmation text messages will be sent to the mobile device currently registered in your online banking account.

Your phone must meet the following minimum requirements:

  1. You must first enroll through traditional online internet banking.
  2. Your mobile device must be web enabled and must allow secure SSL traffic. (You may need to contact your mobile provide to determine if you meet this requirement).

Yes, Mobile Banking uses the same security standards as online banking. In addition, your account information is not stored on your phone and text messages do not contain personal financial information.

You may encounter a number of errors. Some of the most common errors are:

  • Data server unavailable
  • Network connection lost

These errors, and other similar errors, indicate a dropped call on the part of your service provider. This is generally caused by low signal strength. Try using Mobile Banking again when your signal strength is higher.

You will need to contact your wireless provider to determine which option to choose.

This results from selecting the wrong wireless provider in your Mobile Banking settings. You will need to verify which wireless provider you are using, then log into your Civista online banking account and update the wireless provider setting.

Yes. CB Mobile Banking now has Apps available to Android and iPhone users. Android users go to the Android Market and download your free Civista Bank Mobile Banking App. iPhone users go to iTunes and download your free Civista Bank – Mobile Banking App.*

Try using a different browser. For example, try using Opera Mini by following these steps:

  1. Go to http:\\ on your mobile device (this website will not work on a regular computer, it must be done on a mobile device)
  2. Click “Download Opera Mini <version number> for <your device’s operating system>”
  3. When you access http:\\ on your mobile device, the website will automatically detect the operating system and newest release for your mobile device.
  4. Click and download the app for Opera Mini
  5. These steps may vary depending on your mobile device’s model and your carrier. The steps will be the same as any other app you would download from your carrier’s app program. If you have trouble downloading or installing an app, contact your wireless provider.

* Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android is a trademark of Google, Inc.

Standard wireless carrier charges may apply.