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Mobile Deposit FAQs

Any of your personal checking and savings accounts, excluding One Choice checking, can be designated for accepting mobile deposits. The account(s) used must also be linked to your Civista Digital Banking.
 
The mobile deposit service is a feature available through our Mobile App for iPhone® and Android™ compatible devices.

 

Mobile Deposit is available through the Civista Bank Mobile App. Use your app 24/7 to make deposits whenever and wherever you have access to your app. Deposits received by 5:00 p.m. EST are processed the same business day.

Yes, you may deposit checks totaling up to $2,500 per day or $10,000 per calendar month. This limit reflects mobile deposits made into all of your designated accounts.

No, this is a free service. You will not be charged a fee for using mobile deposit. Wireless carrier charges may apply. Each check deposited is a separate deposit transaction.

Yes, a check must be properly endorsed by the payee and you must include the restrictive endorsement "For Mobile Deposit Only" in the endorsement area of the check.  Two-party check endorsements are not eligible with the mobile deposit service.
For mobile deposits received by the Bank before 5:00 p.m. EST, funds will be available the next business day. Deposits received after 5:00 p.m. EST will be available within two business days. All checks deposited are subject to verification.

Once you have confirmed the deposited funds are posted to your account, mark the original check "VOID" and properly destroy the item.

From the Mobile App, select 'Deposit Check', then click 'Deposit Check History' to search for mobile deposits.  You can filter by Submitted and Accepted.

In addition, all activity initiated within Digital Banking can be found in under the Online Activity menu. From the Digital Banking home page, select 'Online Activity'. Select 'Deposited Checks' to view the images. 

Yes, the cut off time is 5:00 p.m. EST. Deposit images received by the Bank after 5:00 p.m. EST will be processed on the next business day.

In addition to the instructions on the mobile app screen, you will receive an email from mobiledeposit@civista.bank with the submission status of your deposit.

  • Checks or items containing an alteration to any of the fields on the front of the check or item, or which are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn
  • Checks or items previously converted to a substitute check, as defined in Reg CC
  • Checks or items drawn on a financial institution located outside the United States
  • Checks or items that are remotely created checks, as defined in Reg CC
  • Checks or items not payable in United States currency.
  • Checks or items dated more than six months prior to the date of deposit
  • Checks or items prohibited by Civista's current procedures relating to the Services or which are otherwise not acceptable under the terms of your Civista account
  • Travelers' Checks
  • Insurance Claim Checks

Mobile Deposit is offered at the bank's discretion.  Other qualifications may apply.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android is a trademark of Google, Inc.

Standard wireless carrier charges may apply.