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What You Can Do

Keep connected.

Monitor your accounts regularly

It is important to monitor your accounts and contact us immediately at 800.604.9368 if you see any suspicious transactions. You can review your account balances and transactions daily using any of the following free services:

  • Civista Online Banking
  • Civista Mobile App1
  • Civista Telephone Banking

Let us know when you have updates

Contact the bank with any updates to your email, mobile, or home phone numbers. Keeping your current information on file helps us to contact you quickly if we detect potential fraud.

Protect your personal information

Do not provide your secure financial information over the phone or internet if you are unsure who is asking for it. Contact the bank directly by calling the number on the back of your debit card or stop in your local branch to speak with someone in person. Remember, the bank will never call or email you asking for non-public information. Assume unsolicited calls, texts or emails are fraudulent.

1 Standard wireless carrier charges may apply.