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Telephone Banking

Civista Telephone Banking.

Telephone banking is available 24/7 for automated account information.

How to use Civista Telephone Banking

  • Dial 877.224.8493 toll free
  • Follow the menu prompts
  • Enter your account number and telephone banking personal identification number (PIN)
  • Press 8* at anytime during the call to switch to voice response

First-time Users

  • The first time you select an account option within Telephone Banking, you will be asked to establish a personal identification number (PIN).
  • As a first-time user or when changing your PIN, you will also need to input a mobile phone number on record with the bank and will be sent a secure access code (SAC) via text to enter before creating your PIN.
  • Enter the applicable deposit or loan account number and your Social Security Number (Taxpayer Identificaton Number {TIN} or Employer Identificaton Number {EIN} for businesses).
  • Next, you will be prompted to register a four to 10 digit personal identification number for future use.

Quick Commands

0  Talk to a Customer Service Representative
      Mon-Fri 7:00 am - 6:00 pm and Sat 7:30 am - 1:00 pm

#  Repeat an option

*  Previous menu

3* Return to main menu

7* End call (or hang up)

8* Switch to voice response

Civista Telephone Banking Main Menu

Option Description Functions
1 Account Balances
Choose your account type:
Checking & Money Market, Savings, Certificates & IRAs, or Loans
2 Account History
Choose your account type:
Checking & Money Market, Savings, Certificates & IRAs, or Loans

  • Hear transactions by withdrawals, deposits, ATM transactions, or all transactions
  • Search transaction amount or check number
  • Hear loan payment information
  • Get interest information 
3 Transfer Funds or Make a Payment Transfer funds between accounts or make a loan payment
4 Future-dated Transactions Learn about scheduled direct deposits, automatic deductions and transfers
5 Change your Telephone Banking PIN Create a new personal Identification Number (PIN) for Telephone Banking (4-10 digits)
6 Check Verification Enter account number and check amount to verify if funds are currently available
7 Update Overdraft Options Opt-in or revoke your consent for the bank to pay your ATM and one-time debit card transactions when your account has insufficient funds
8 ATM/Debit Card Services
  • Activate a card
  • Report a card lost or stolen
  • Reorder a card
  • Change your PIN
9 Speak to a Customer Service Representative Available Mon-Thurs 8:00 am - 5:00 pm, Fri 8:00 am - 6:00 pm, Sat 8:00 am - 1:00 pm