Telephone Banking

Civista Telephone Banking.

Telephone banking is available 24/7 for automated account information.

Dial 877.224.8493 toll free
Follow the menu prompts
Enter your account number and telephone banking personal identification number (PIN)
Press 8* at anytime during the call to switch to voice response

The first time you select an account option within Telephone Banking, you will be asked to establish a personal identification number (PIN).
As a first-time user or when changing your PIN, you will also need to input a mobile phone number on record with the bank and will be sent a secure access code (SAC) via text to enter before creating your PIN.
Enter the applicable deposit or loan account number and your Social Security Number (Taxpayer Identificaton Number {TIN} or Employer Identificaton Number {EIN} for businesses).
Next, you will be prompted to register a four to 10 digit personal identification number for future use.

0 Talk to a Customer Service Representative

Mon-Fri 7:00 am - 6:00 pm and Sat 7:30 am - 1:00 pm

# Repeat an option

* Previous menu

3* Return to main menu

7* End call (or hang up)

8* Switch to voice response

Option	Description	Functions
1	Account Balances	Choose your account type: Checking & Money Market, Savings, Certificates & IRAs, or Loans
2	Account History	Choose your account type: Checking & Money Market, Savings, Certificates & IRAs, or Loans Hear transactions by withdrawals, deposits, ATM transactions, or all transactions Search transaction amount or check number Hear loan payment information Get interest information
3	Transfer Funds or Make a Payment	Transfer funds between accounts or make a loan payment
4	Future-dated Transactions	Learn about scheduled direct deposits, automatic deductions and transfers
5	Change your Telephone Banking PIN	Create a new personal Identification Number (PIN) for Telephone Banking (4-10 digits)
6	Check Verification	Enter account number and check amount to verify if funds are currently available
7	Update Overdraft Options	Opt-in or revoke your consent for the bank to pay your ATM and one-time debit card transactions when your account has insufficient funds
8	ATM/Debit Card Services	Activate a card Report a card lost or stolen Reorder a card Change your PIN
9	Speak to a Customer Service Representative	Available Mon-Thurs 8:00 am - 5:00 pm, Fri 8:00 am - 6:00 pm, Sat 8:00 am - 1:00 pm