Civista Telephone Banking.
Telephone banking is available 24/7 for automated account information.
How to use Civista Telephone Banking
- Dial 877.224.8493 toll free
- Follow the menu prompts
- Enter your account number and telephone banking personal identification number (PIN)
- Press 8* at anytime during the call to switch to voice response
First-time Users
To verify your identity, the first time you call Civista Telephone Banking you will be prompted to enter your account number, followed by your social security number. Next, you will be prompted to register a four to 10 digit personal identification number for future use.
Quick Commands
0 Talk to a Customer Service Representative
Mon-Fri 7:00 am - 6:00 pm and Sat 7:30 am - 1:00 pm
# Repeat an option
* Previous menu
3* Return to main menu
7* End call (or hang up)
8* Switch to voice response
Civista Telephone Banking Main Menu
Option | Description | Functions |
---|---|---|
1 | Account Balances |
Choose your account type:
Checking & Money Market, Savings, Certificates & IRAs, or Loans
|
2 | Account History |
Choose your account type:
Checking & Money Market, Savings, Certificates & IRAs, or Loans
|
3 | Transfer Funds or Make a Payment | Transfer funds between accounts or make a loan payment |
4 | Future-dated Transactions | Learn about scheduled direct deposits, automatic deductions and transfers |
5 | Change your Telephone Banking PIN | Create a new personal Identification Number (PIN) for Telephone Banking (4-10 digits) |
6 | Check Verification | Enter account number and check amount to verify if funds are currently available |
7 | Update Overdraft Options | Opt-in or revoke your consent for the bank to pay your ATM and one-time debit card transactions when your account has insufficient funds |
8 | ATM/Debit Card Services |
|
9 | Speak to a Customer Service Representative | Available Mon-Thurs 8:00 am - 5:00 pm, Fri 8:00 am - 6:00 pm, Sat 8:00 am - 1:00 pm |
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