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Pay All Your Bills From One Portal
Bill Pay Plus makes organizing and paying bills on time easier than ever. One simple portal for all your needs, linked directly to your Civista Bank accounts, allows you to budget appropriately, monitor changes over time, and track your expenses without sacrificing any security.
Ready to Get Started?
- Log in to your Civista Digital Banking account.
- Select “Pay” from the menu.
- Select “Pay Bills & People”.
- Agree to the terms and conditions.
- You’re all set!
You can also watch our tutorial here for a full demonstration.
Pay Your Way
Track All Your Monthly Bills
No more sifting through mounds of paper to find what you need. Simply log in to your digital banking account to view your transactions or set-and-forget with automatic monthly payments.
Cut the Clutter
Reduce the paper clutter and manage your bills, view transaction details, track payments, and keep organized right in your Bill Pay dashboard.
Pay Friends and Family
Set up P2P options with just an email address.
Bill Pay Plus: Frequently Asked Questions
Set Up Bill Pay Plus
What is Bill Pay Plus?
Bill Pay Plus is a service that allows you to pay companies or people through your Digital Banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.
Whom can I pay through online bill payment?
You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.
How do I enroll?
It’s easy to enroll in Bill Pay Plus. Just log in to your Digital Banking account and select Pay, then Pay Bills & People. Accept the terms and conditions and you will be enrolled.
How do I start using Bill Pay Plus?
- Log in to your Digital Banking account and click on Pay and select Pay Bills & People.
- Click the "Add a Payee" button on your home page dashboard.
- Enter the requested information. Typically this information can be found on your latest bill statement.
Make Payments
How do I make payments with Bill Pay Plus?
- Find your payee on the payments dashboard.
- Enter the payment amount and date, then submit.
Can I set up recurring payments?
- Yes, you can set up recurring payments in the following frequencies:
- Weekly
- Bi-weekly
- Semi-monthly
- Monthly
- Quarterly
- Semi-annually
- Annually
Can I use Bill Pay Plus if I live outside the United States?
Yes, as long as you have a Civista Bank account.
Are there any merchants I cannot pay through Bill Pay Plus?
Government agencies and overseas accounts are not payable through Bill Pay Plus.
How late in the day can I enter, edit, or delete a payment?
You may add, edit, or delete payments up to 3:00 a.m. Eastern Time on the day the payment is scheduled to be sent.
What happens if a scheduled payment falls on a weekend or holiday?
Scheduled payments that fall over a weekend will be processed on Friday evening. Any new payments that are scheduled over that particular weekend will be processed on Sunday night. Holiday processing occurs the business day prior to the holiday. For example, if a payment is scheduled for a Monday and that Monday is a bank holiday, the payment would be processed on the Friday before the Monday holiday.
Complete Transactions
Can I get a copy of a cancelled check?
You can request a copy through Customer Service at 1.844.842.0268. There may be a fee associated with this service. You can also view check images from your digital banking account transaction history.
How long is the history retained in the View Payment History section?
Payment records are kept for 90 days.
When will the money for the payment be taken out of my account?
The money will be withdrawn out of your account on or within three (3) business days after the scheduled payment date for electronic payments. Payments made by check will be debited on the day the check returns to the bank for processing.
What if I don’t have enough money in my checking account?
Bill payment items are treated like any other check that you write. Should the item be returned, the bill pay service may be disabled or put on hold if multiple overdrafts occur.
Can I edit payee addresses?
No. You will need to set up a new payee with the correct address and delete the old one.
How do I know if a merchant is paid electronically or by check?
Once you have set up the payee, then you can look at the View Payees screen and you will see a field that will tell you if the payment is electronic or check.
When will the payee receive their money?
For electronic payments, you should allow at least three (3) business days for the funds to reach the payee. For payments made by check you should schedule payments at least seven (7) to ten (10) days prior to the date you want the payee to receive the check to allow for mail delivery.
Account Features
What will I be charged for this service?
Bill Pay Plus is a completely free service.
Person to Person Payments: Frequently Asked Questions
What are Person to Person payments? And how do I set them up?
- The Pay a Person option allows you to send money to anyone in the U.S. with just an email address.
- Simply log in to your Civista Digital Banking account.
- Click on the Pay menu option and select Pay Bills & People to get started.
- Accept the terms and conditions to access the bill pay dashboard.
- Click on the Pay a Person tab to add payees.
What is the eBill feature?
eBill allows you to view, pay and track bills online. When you set up eBill, you’ll receive bill notices right on your Payments dashboard. You will be able to see the payment amount and due date at a glance. eBill may not be available with all billers.
What is GiftPay?
GiftPay allows you to send gift checks to friends and family or make charitable donations with a personalized message.
Is there a charge for GiftPay?
Yes, there is a charge for using GiftPay. A Gift Check is $1.99 for charitable donations and $2.99 for all others.
Ready to Get Started?
We’re here to help you bank in the way that’s best for you. Get in touch today and let our expert team help you find the tools, accounts, and resources that suit your unique needs.
