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Customer Care for General Inquiries
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Need help after hours?
Connect with Penny, our virtual banking assistant, available 24/7 by phone, chat, or in Digital Banking for basic banking questions.
General Contact Information
Digital Banking Support
Treasury Management Digital Banking Support
Lost or Stolen Debit/ATM Card Or Checks
Civista Leasing & Finance
Mailing Address
Civista Bank
Attn: Person, Branch, or Department
P.O. Box 5016
Sandusky, OH 44871
Attn: Person, Branch, or Department
P.O. Box 5016
Sandusky, OH 44871
Stay Secure
Report suspicious activity right away.
If you notice suspicious account activity or receive an email, voicemail or text message that appears to be from us, but you suspect to be fraudulent, please do not click on any links or attachments or enter any requested information.
These could be attempts to obtain personal information. Please notify us at 800.604.9368. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data.
Learn More About Fraud Prevention
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