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Fraud Alerts

Around-the-clock monitoring on your Civista debit card, with no enrollment required.

Security that acts before the charge goes through

Your Civista Debit Mastercard debit card in monitored around the clock. Every transaction is reviewed for signs of fraud before it's approved, using both your own spending patterns and fraud trends seen at financial institutions across the country.

When something doesn't fit, we reach out to confirm it with you. Your card may be limited until you respond, so the sooner you reply, the sooner you're back to normal.

Security that acts before the charge goes through

You're already covered

Every Civista debit cardholder is enrolled at no cost. There's no text to send, no form to fill out, and no password to create.

The one thing worth checking is your contact information. We can only reach you at the numbers and email address we have on file, so if your cell number or email has changed, update it in digital banking or stop by a branch. Contact your banker or visit your local branch to update your contact information if you are a business debit cardholder.

Update your contact information

How we'll reach you

We start with a text to your mobile number. If we don't hear back, we work down lthe contact information we have on file.

You have 48 hours to reply to a text. After that, you'll need to call us. If you'd rather talk to someone from the start, the Fraud Center is staffed 24 hours a day.

How to know it's really us

Scammers imitate bank fraud alerts, and they're good at it. A caller ID can be faked. A text can be made to look like it came from us.

So we don't publish our Fraud Center number here. Sign in to digital banking and look under 'Manage Cards' > 'Debit Card Services & Controls'. You'll find the exact number and short code your alerts come from. Save them to your contacts, and any future alert will show up as a name you recognize.

You will never lose anything by hanging up and calling us yourself.

Frequently Asked Questions

Do I need to enroll?
Do I need to enroll?
  1. No. Fraud monitoring comes with your Civista debit card at no cost, and it's already active.

    Make sure the cell number and email address we have on file are current, since that's where alerts are sent.

Everything you need, already signed in

Your Fraud Center contact information lives inside digital banking, where you've already proven who you are. You can also lock your card, set alerts, and update your contact details from the same place.

Sign in to digital banking
Everything you need, already signed in
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