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eStatements

Designed for you.

Get Started with Our New Electronic Delivery Portal

Existing eStatement Users - learn what you need to know for an easy transition by downloading our guide(Opens in a new Window).

New Users - Leave paper statements and cluttered filing cabinets in the past by enrolling in eStatements. Civista eStatements can be accessed anywhere, anytime with our new & improved portal. Discover the benefits of switching to eStatements and enroll your accounts today.

BENEFITS OF SWITCHING TO ESTATEMENTS

  • Receive eStatements faster than mail
  • View documents online 24/7
  • Access up to 18 months of eStatements
  • Reduce risk of identity theft and fraud
  • Help the environment by going paperless
  • Save money by avoiding paper statement fees*

HOW TO ENROLL

  • Log in to your Civista online banking account
  • Select the eStatements tab
  • Accept the disclosure and all accounts where you are the primary owner will be automatically enrolled for eStatements.  You will also have access to any associated notices and documents available for electronic delivery in your portal.

Frequently Asked Questions

Get started in two easy steps:

  1. Log into your Civista Digital Banking account and navigate to the eStatements Tab.
  2. Once clicking on the tab, you will be able to review the terms and conditions. Click the 'I Accept' button found in the bottom right corner of your screen to acknowledge that you have read and accepted the terms and conditions.

If you decline the disclosure, your statement delivery preference for all of your primary owner accounts will revert to mailed paper statements. Please keep in mind, a paper statement option fee may apply.*
You will receive an email notification when your statement or notice is ready to view.
The portal allows you to view statements and documents by specific account, document type, date range and account groups. You can even create your own account filter groups.
Yes, customers can manage their delivery preferences at the account level by clicking on the 'Delivery Preferences' button.  Keep in mind, a paper statement option fee may apply.  Refer to your account disclosures for more information.

To add an additional recipient, click on the pencil icon next to ‘Interested Parties’ in the portal. Enter the person’s name, email address and select the accounts for which you would like them to have access to statements.

Your interested party will then be sent an email to set up login credentials for the portal.

An Interested Party is an individual that may have an interest in your Civista accounts and have a need to review or reconcile your statements. The eStatement portal allows you to give interested parties access to your statements in a few easy steps.

To add an interested party, click on the pencil icon next to ‘Interested Parties’ in the portal. Enter the person’s name, email address and select the accounts for which you would like them to have access to statements.

Your interested party will then be sent an email to set up login credentials for the portal.

Yes, you can remove an interested party at any time. Simply click on the pencil icon next to ‘Interested Parties’ in the eStatement portal. Then, click ‘Show’ next to the person’s name you wish to remove. There will be an option to ‘Delete interested party’ in the bottom right corner of the window. Select this option and save your changes.

You may also remove or add specific accounts for which you wish the interested party to have access to statements.

*Refer to your account Terms & Conditions and Fee Schedule
You may also call the Civista Digital Banking team at 844.842.0268.
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